Mac Donalds & Quick : the battle leader – challenger

20 Dec

Mac Donald’s & Quick must have a great imagination to develop marketing strategies to attract and retain customers: new menus, investments for children target, launch of light and green products…

Let’s analyze what are their main strategies in terms of positioning, targeting and communication :

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Mac Donalds : how to build a new brand identity ?

20 Dec

Since 2000 and the different crisis ( mad cow disease, symbol of junk food, campaign against obesity and emergence of green consciousness), Mc Donalds was a controversial fast food and suffered from a brand identity problem.

Faced to these different crises, Mc Donalds decided to launch new communication campaigns.

Rebuilding of a desirable brand

Mc Donalds was threatened by loss of desirability and employability. It became a symbol of global capitalism where people don’t want to work anymore due to a merciless social policy.

To fight against this bad brand image, a new TV campaign was launch. This advertisement was focused on training, wellness of employees and equal opportunities.

 

The change of signature : “Venez comme vous êtes”

After “I’m lovin it” in 2003, Mc Donalds decided to launch a new signature in 2009 “come as you are” : the proximity is the main concern.  Mc Donalds try to communicate on emotional elements instead of practical ones to support its brand image and become a lovemark.

Proximity, diversity, human contact are the catchwords which defines this new message. Anyone can come at Mc Donalds whatever is your gender, race, age or purchasing power.

What’s on the menu today? Product differentiation analysis

19 Dec

Let’s talk about product differentiation for McDonald’s, Quick and KFC to show how theses brands make themselves more attractive to existing and new customers.

Competing and defending market share within the fast food market has always been a challenging task and operating within the current environment is even more demanding.

It is difficult to come up with new products, new tastes, and new kind of burgers, which are truly distinctive in the eye of the customer and deliver worthwhile benefits. Moreover, in the fast food industry, the competition is aggressive and McDonald’s, KFC and Quick very often “copy” each other.

We can notice a high level of product differentiation for the three brands.

The Fast Food industry is a monopolistic competition, composed of a relatively large number of sellers and an easy entry and exit in the industry. In fact, the consumer perceives that there are non-price differences among competitor’s products. That is why ideas and innovation are one of the main priorities of these companies.

Brands innovate everywhere they can possibly do: menus sizes, tastes, Bio, Menus for children and so on … Brands also adaptate their product strategy to the cultural and consumption habits of the country.

A new marketing strategy: From fast food to organic food !

18 Dec

Nowadays, advertisement is everywhere and has a really strong influence on consumer’s choice. Organic food is become trendy and a lot of brands try to use it to attract consumers and modify their brand image.

Mac Donald’s for example, which has suffered from criticism about the ingredients not healthy used in its food, has decided to adopt a new strategy : logo change (more details in the post regarding the logo’s evolution) and new advertisement more focused on health and sustainable development.

For example, in 2010, Mc Donald created a new ad to promote its new organic packaging and products come from organic farming.

 

Quick has also used this marketing strategy to give a better brand image to its consumers (damaged by the debate regarding the quality of its ingredients and the death of a person after eating in a Quick restaurant). Consequently, Quick has developed organic hamburgers and promote it through a lot of new advertisement.

Evolution of the brand through the logo

18 Dec

KFC, tellement bon !

In the near past, KFC adopted the “logo makeover” as their marketing policy. This company makes a good case study to show the importance of logo evolution over the history of a company. A generation grew up by looking at the immaculately dressed Colonel Harland Sanders in white suit and black bow tie. Although, the grammar of logo designing doesn’t encourage the use of face in the company logos, the face of a smiling colonel in KFC logo became one of the most recognizable icons all over the world over the fifty years of its history. KFC has been one of the few companies that consistently clung to its brand identity with only four small changes in its logo over the past fifty years.

KFC was created by the Colonel Sanders, who is became the emblem of the logo in a stylized version since the creation of the 1st logo. Year after year, the emblem is redesigned to be more and more nice and friendly!

After 26 years, the first logo was redesigned: the ribbon bow tie appears shorter and the fonts on the words «Kentucky Fried Chicken» were changed. The third version of the logo was designed in 1991: the words were changed to “KFC” instead of “Kentucky Fried Chicken”. The word changes were mainly due to the different marketing direction that KFC is trying to approach. The “Fried” sounds too fatty and taken out from the logo and replaced by the word “KFC”. KFC emblem went through a design changes again in 1997: Colonel Sanders appears friendly in this version, we can see his teeth! From 2006, the latest version of KFC emblem was born: The Legendary KFC Colonel got stripped off his white suit! Relax! He got an all new red apron. This new version could reinforce the sentiment of good quality, home cooked food, and of course the fact that the Colonel devised the secret recipe himself. This new logo is expected to be more captivating for the sensibilities of the new generations of the customers.

 

Mc Donalds, I’m lovin it !

When you design a logo design, it should accurately reflect your brand. Therefore, when McDonald’s has expanded its operations around the world, it used a logo that promises the value of products worldwide.

In the beginning, the 1st version of the logo was a mascot named “Speedee” . it was a sort of chef character, symbol which mix gastronomy and fastness. “Speedee” has disappeared progressively until he was officially replaced as a logo in 1962 and as mascot by Ronald McDonald in 1967.

The famous golden arches in McDonalds logo represent style, significance and a strong corporate identity. It was created by Jim Schindler in 1962 and the idea was first introduced by Dick and Mac McDonald as arch shaped signs on the sides of their then ‘walk-up hamburger stand’. From an angle, those arches looked like the letter “M” and thus, were incorporated in the McDonalds logo as a merger of the two golden arches together. The “McDonald’s” name was later added to the McDonalds logo in 1968. While the physical arches were dropped out from all the restaurants’ building design, The Golden Arches have remained in the McDonalds logo, and have branded the company.

The Mc Donald’s logo is easyly recognizable : golden arches to create the famous “M” now identified around the world, Thus, the  two tones gold (arches) and red (background)  and the fonts which are elegantly simple and easy for the customer to remember.The simplified modern double arch design was trademarked in 1968 and is still in use today.

But today, the main change is the colors: the red color has been replaced by the green one ! Since 2 years, Mc Donald’s has decided to replace progressively his famous red logo by a green background. But what are the mains motivations of Mc Donald’s? This new green logo was accompanied by a policy of sustainable development. To fight against global warming, the firm has less polluting trucks, use of renewable electricity, has changed its packaging … as you can see, McDonald’s has positioned itself as a company that cares about the environment, in order to improve its image.

 

Quick, nous c’est le gout !

The Quick logo is built around the stylized ‘Q’ letter with the entire name Quick underneath.

From 1971 to 1982, the Quick logo was symbolized by the orange color and the GB name which represents the founder of Quick brand. In 1987, the red color appears and the ‘GB’ name has been replaced by only the ‘Q’. In 1993, Quick decided to redesign its logo and also add in 2009, the slogan ‘Nous, c’est le gout’.

 

New examples of doing Fast Food in a French way

15 Dec

After Mc Donald, Quick is also launching a new hamburger which is being made in the French way.

France is becoming a real trend for the fast food industry, it might certainly been made in order to increase the image of the fastfood in French people minds.

With famous French spokes model, the basket ball player Tony Parker, Quick is launching the French Burger.

3 recipes are available; the sauces are changing (moutarde à l’ancienne, Roquefort or piment d’espelette) as well as the origin of the meat (100% French).

Quick is also launching for the Christmas Holiday a reedition of its famous burger with Foie Gras.

In the same times and especially for Christmas holidays, Mc Donald is launching in all its Mc Café the Galette des Rois. Always at the research of novelties Mc Donald continues it development toward an always more French Mc Donald.

Brand Awareness in Fast Food industry: two different methods to increase it.

15 Dec

In the marketing world the new trend is involving the customer in the communication of the brand.

The customer could be the main actor of a communication campaign or get the right of choosing the newest product that will be developed by the company.

These types of strategies are developed by firms in order to developed brand awareness, which is the extent to which a brand is recognized by potential customers, and is correctly associated with a particular product.

We will see that fast food industry is always more innovative in order to develop brand awareness and targeted market. We will study two examples that could be considered as models in this type of situation.

Quick is doing for example “Battle de Burger” several times per year, they submitted a choice of two new burgers that customers can try for a short-time period. Then they are invited to vote for the one they prefer. Like this the winning burger will be on Quick’s menus.

This method enables Quick to increase their number of customers, especially because being on the center of such a process is always interesting. Moreover it allows them to link new customers with their website and this collect data.

We have also to underlined that Mc Donald will take back this idea for the launch of special Hamburgers in January. Indeed for the need of a new communication they will take the same principle to promote the novelties.

Mc Donald on contrary has rather liked to develop a cross-media operation in order to increase brand awareness. Effectively they relaunch in November the Monopoly operation, but with specificity this year. Indeed Mc Donald made a partnership with youtube in order to be more visible on the Internet; they also enable customers to post their wins and losses on facebook and twitter. With such a strategy they increased the number of clicks on the devoted platform and then brand awareness.

Monopoly Mc Donald